Category Archives: How To

Entourage Repair to Fix “Microsoft Entourage cannot be opened.” Error

Microsoft Office for Mac is the most popular productivity application suite for both professional as well as home computer users. The 2004 and 2008 version of MS Office for Mac includes a useful E-mail client, called Microsoft Entourage. It has a number of advanced features, which makes the personal information manager different from other similar applications. Entourage stores data in a reliable database, which is less prone to corruption. However, there are some application related errors that make your data inaccessible and put you in need of Entourage recovery solutions.

Consider the below scenario, which occurs while accessing Microsoft Entourage application, to better understand the situation:

  • When you start Microsoft Entourage application on your Mac OS X 10.6 Snow Leopard operating system based computer, you run across the following error message:
    Microsoft Entourage cannot be opened because of a problem.
    Check with the developer to make sure Microsoft Entourage works with this version of Mac OS X. You may need to reinstall the application. Be sure to install any available updates for the application and Mac OS X.
  • After the above error message, Entourage application and all its data becomes inaccessible.

This issue can lead to data loss and require Entourage database repair to be fixed.


Following are the two most common reasons of this problem:

  • You have accidentally moved or duplicated the Office program.
  • Entourage database is corrupted and the application cannot find required information to start.


Go for any of the following solutions to correct this problem, depending on the cause of the issue:

  • Check if the Office 2008 or 2004 folder is in Applications folder. If it is not there, then the problem is because Office program is moved. Locate the Office folder and move it to Applications folder.
  • If the path is correct and you are still getting the error, try reinstalling the application and restoring the database from backup.

If a valid backup is not available, then you need to opt for third-party recovery tools. Such applications are particularly designed to extract emails, tasks, notes, contacts, attachments, and other items from the damaged and inaccessible Entourage database.

Recover Entourage Database If Identity Does Not Open With Older Version

Apple provides the most beautiful and advanced computer hardware/operating system in the world. They periodically release new hardware or software to meet new user requirements and performance enhancements. However, sometimes upgrading to the new MacBook and then installing Microsoft Office for Mac on new system may make Entourage inaccessible. This leads to serious data loss and require Entourage repair solutions to be fixed.

You can understand this situation more effectively by going through the following scenarios, which occur with your Entourage application:

  • You migrate to a new MacBook, which has a newer version of operating system.
  • You install Microsoft Office for Mac on the new system using installation disk.
  • When you try to open Entourage after installation is complete, it refuses to start.
  • Other Office applications work file, but you get the following error with Entourage:
    “This identity cannot be opened with this version of Entourage.”

It makes all your critical data inaccessible and puts you in need of the Entourage recovery.

Cause of the issue:

Most Entourage users face this problem if the Identity was created in newer version and they are trying to access it with an older version. When you make a fresh installation of MS Office or Entourage, it does not have the updates, which makes it older than the version in which you had created the database or Identity.


You can easily sort out this issue by installing the most recent updates to MS Entourage. Follow the steps to install updates:

  1. Launch MAU or Microsoft Autoupdater by selecting “Check for Updates” option under Help menu in any Office application.
  2. Close all Office applications. The best way to do this is to log out and log in again by holding down the Shift key.
  3. Let the MAU download the latest updates and install them in order.
  4. Restart your Mac OS X computer. It is very important before starting any application.

Once you have installed the updates, you should be able to successfully access your Entourage data. However, if it is still inaccessible, then it could be due to corruption to the database, which you have to fix using third-party recovery applications, such Stellar Phoenix Entourage Repair.

Entourage Database Repair To Fix Issues Post Operating System Upgrade

Software development is an ongoing process and the software vendors provide continues improvements and feature enhancements in form of updates and new versions. The same is true with Mac OS X operating system. The most recent version of Mac OS X operating system is Mac OS X 10.8 Mountain Lion. However, sometimes upgrading the newer version of the operating system can affect some existing applications, like Entourage. Such issues can even make your data inaccessible and put you in need of Entourage recovery solutions.

In order to understand this situation, consider the following scenario that you may encounter with Microsoft Entourage on Mac OS X machine:

  • You used MS Entourage on Mac OS X Lion and everything was working fine.
  • When Mountain Lion was release, you upgraded your operating system.
  • When you start Entourage after upgrading the operating system, it does not work.
  • Every time you try to open the Entourage application, it closes with the following error message:
    “Microsoft Entourage encountered a problem and needs to close”
  • You tried to change the Identity to fix this issue, but it does not help.

In order to gain access of your valuable data in such situations, you need to opt for the most effective Entourage repair solutions.


The problem generally caused by any of the following reasons:

  • Entourage preferences are damaged.
  • Microsoft Office installation is faulty.
  • MS Entourage database is corrupted.


Depending on the reason of the problem, you can get rid of this issue using any of the below mentioned solutions:

  • If the problem is caused by damaged preferences, you can fix it by simply deleting the preferences files and restarting the application. Upon restart, Entourage automatically creates new preferences files.
  • In case the above solution does not help, you need to reinstall Microsoft Office for Mac suite. It replaces all the damaged or missing installation files and makes the Office applications accessible.
  • If both the above methods fail, the problem could be due to database corruption. To deal with such issues, you have to opt for effective and advanced Entourage database recovery applications.

The commercial tools are capable of effectively restoring corrupted database with high-end recovery techniques. They offer simple, fast, and safe recovery in easy steps.

Entourage Recovery to Fix “Corruption detected on index” Error

Microsoft Entourage is a very advanced E-mail client by Microsoft Corporation for Mac OS X operating system. One of the most notable features of the application is Exchange Server support. It creates index of all your data in Exchange Server account and provide easy access. However, under some circumstances, you may find that Entourage database is not accessible due to corruption to the index. It leads to critical data loss and need Entourage repair solutions to retrieve data.

In order to easily understand the index corruption problem with your Entourage account, consider the below mentioned scenarios:

  • You receive a new mail in your Entourage account, but are unable to open the same.
  • Every time you click the mail and try to open it, the mail simply disappears from the window.
  • While opening the mail by clicking it, you may also get the following error message:
    “Corruption detected on index [MLRC:1]”
  • The problem persists even if you verify and rebuild the database using the Database Utility.

This issue leads to inaccessibility of data, which causes data loss and require Entourage database recovery to be fixed.


The index errors corruption errors indicate database corruption and Entourage cannot access a corrupted database. This issue is a clear indication of database corruption and you have to resolve it using appropriate solutions.


Go through the below steps to work around this issue:

  • Remove the Exchange Server account from MS Entourage.
  • Turn on the TCPflow and recreate Exchange account. Check the TCPflow log for information about the process.
  • The most frequent errors in the TCPflow log are wrong domain, wrong ID, wrong username, wrong server, and wrong SSL settings.
  • If synchronization takes long time to complete, then set Entourage to sync items of a particular category.

If the above process completes successfully and you get all your data, then the problem is fixed. In case the issue is not resolved or it is not with Exchange Server account, you need to go for third-party recovery applications, which ensure absolute recovery in all cases of corruption.

Entourage Database Recovery Post Disk Failure

Hard drive crash or system failure is one of the most common causes of data loss, which leads to serious results. Disk failures are usually caused by aged disks or power surges, which are very frequent. When a hard drive crashes, all its stored data becomes inaccessible and lead to serious data loss. Such data may include even your precious emails and contacts from Entourage. Entourage database in such cases cannot be restored from Time Machine backup and needs Entourage repair solutions.

In order to fully understand this situation, consider the below mentioned scenarios that you may run across with your Macintosh computer and Entourage database:

  • Your computer is malfunctioned and the hard drive is crashed because of a power failure or improper system shutdown.
  • You have a complete backup of all your data and thus you have restored your system from the Time Machine backup.
  • Everything goes fine with the restore process, but you fail to restore Entourage database from the backup.
  • When you launch Microsoft Entourage E-mail client, it gives you a database error and the Database Utility comes up.
  • Database Utility shows you two database files, one is older and one is very recent, and asks you to select one.
  • When you select either of these Identities, you get nothing in your Entourage database and data remains inaccessible.

This scenario indicates serious database corruption issue and requires Entourage database repair to be resolved.

Cause of the problem

You cannot restore the database from backup because Time Machine does not support backup of Entourage database. It causes corruption and is not advised by the developers of Microsoft Office for Mac.


In order to extract your inaccessible data from MS Entourage database in such situations, you need to restore the database from an RGE file, which is a backup file of the application. This is a manual backup process and RGE file will be available only if you have backed up the database using Export option under File menu.

If backup does not exist, then Entourage recovery software becomes need of the hour. Such tools are capable of dealing with even the most severe corruption problems and restore your database to original state. They deploy sophisticated scanning techniques to ensure absolute recovery of your precious data.

Entourage Repair If Attachments Look Grayed Out After Corruption

Microsoft Entourage is an efficient and feature-rich personal information management application and E-mail client from Microsoft. It has a wide range of features, which include sending files as an attachment to a contact or group of contacts. This feature is very handy for the users who share reports, presentations, documents, and other files frequently. However, there are some situations, where the attachments become inaccessible due to corruption and lead to severe data loss. At this point in time, you need to opt for effective Entourage repair solutions to retrieve your valuable data.

As a practical example of this problem with your Microsoft Entourage account, consider the below mentioned problems that occurs while accessing your emails:

  • When you log into your Entourage account, it works fine and you can send\receive emails without any error.
  • When you attempt to open email attachments, you cannot do that because the attachments are grayed out.
  • If you create a new Entourage user account and try to access attachments, they open perfectly and allow you to save the attachments to your local drive.

This behavior of the application leads to serious data loss and you are required to use high-end Entourage recovery solutions to get them back.

Cause of the problem

This issue most frequently happens due to any of the following reasons:

  • Microsoft Entourage or Microsoft Office preferences are corrupted.
  • Microsoft Entourage database is severely damaged and the application is unable to read it.

How to fix it?

This problem can be handled very effectively using the below methods:

  • Remove Microsoft Entourage and Microsoft Office preferences and restart the application.
  • Create a new user and move all your data to the new user. It fixes user account related problems.
  • Use Database Utility to repair and restore corrupted MS Entourage database.
  • Retrieve inaccessible data using third-party recovery application.

The tools are particularly developed to help you get all your Entourage database objects, such as emails, attachments, notes, contacts, and projects, back after severe corruption. They are best suitable for all major versions of the application, such as Entourage 2008 and 2004.

Entourage Database Recovery If Corruption Cause Problems While Receiving Emails

Increased size of data on your hard drive or even in an application database can lead to various problems. You may experience sudden freezing of the application while accessing your precious data. For instance, you may face problems with Microsoft Entourage E-mail client while receiving emails. It may stop responding and may crash at times. This behavior leads to critical data loss and need Entourage repair to be resolved.

Let’s demonstrate this problem, which usually occurs while receiving emails in your Entourage account, using the following scenarios:

  • You have an Entourage account, which is quite older and has lots of emails, contacts, notes, and other data.
  • When you try to receive or download the mails in Entourage, it freezes after installing half of the total mails.
  • There is no way to come out of this situation, other than force quitting and restarting Microsoft Entourage.
  • When you attempt to rebuild the database using Database Utility tool, it fails and you face the same problem while accessing emails again.

When you run across this issue, you need to identify the cause of the problem and use Entourage recovery solutions to work around it.

Grounds of the issue:

This problem with MS Entourage application occurs most frequently due to any of the following reasons:

  • If it is a Yahoo account, then you may have this problem due to the number of messages in a folder. It does not allow you to have more than 55,000 emails in one folder.
  • Entourage database is corrupted and the application is unable to read the database due to severe damage.


You can try any of the below mentioned solutions, as per the cause of the issue:

  • If it is a Yahoo account and number of messages is causing the problem, then you can sort it out by logging into the account using a browser and moving the messages out of the big folder.
  • In case of corruption, you can resolve the problem by repairing and restoring the database using advanced recovery applications.

The recovery tools are capable of thoroughly scanning the corrupted database and extracting inaccessible database objects. They offer safe, quick, effective, and simple recovery using high-end recovery techniques.

Entourage Repair If Increased Database Size Causes Corruption in Entourage 2004

Microsoft Office for Mac is available in various versions, which include Office 2004, 2008, and 2011. The earlier versions of MS Office for Mac have very few features as compared to the latest versions. The most important feature that earlier versions lack is the unlimited database size and its handling. If the database size grows in Entourage 2004, it may start crashing and cause severe data loss problems, which eventually require Entourage repair to be fixed.

As an example of this database size problem with Microsoft Entourage, consider the following situations that you may get while accessing your database:

  • Entourage randomly crashes when you attempt to send, receive, or open any mail item from your account.
  • When you try to switch from one folder to another, the application freezes and you have to force quit it.
  • Some of the attachments do not open. The problem occurs mostly with the large spreadsheets and PDFs.
  • You encounter database corruption errors while accessing your contacts, emails, notes, tasks, project files, and other database objects.

When it happens, you need to decrease the size of your database by deleting the large database items and perform Entourage recovery to remove corruption from the database.


As stated above, this problem occurs due to any of the following reasons:

  • Size of the database has increased and Entourage does not support the database size.
  • Entourage database is severely damaged and the application cannot read it.


You can work around this issue using the following methods:

  • If the problem is caused by the grown database size, then you need to upgrade to the latest version of Entourage and move your data to the new database. You can create backup of the database by exporting it to either RGE or MBOX files.
  • If problem is caused by corruption to the database, then you need to repair it using Database Utility. It is an inbuilt tool that is capable of handling most of the corruption issues.

If corruption persists after using the above resolutions, then you need to opt for third-party database recovery applications. Such tools use advanced recovery algorithms to repair and restore damaged Entourage database. They restore the database to RGE file, which you can import to the database using Import option under File menu.

Recover Entourage Database When It Performs Slow and Crashes Frequently

Microsoft Entourage, like other applications and E-mail clients, may start performing very slow and crashing over time. The size of Entourage database and associated files increases over time, as you use the application. This behavior may sometimes make the database even inaccessible and cause data loss. In order to deal with such issues, you need to opt for the efficient Entourage database repair solutions, which can repair and restore the database.

You can demonstrate this problem by considering the below mentioned scenarios, which you may face while working with MS Entourage:

  • Microsoft Entourage performs incredibly slowly, which sending or receiving mails. Address Book is also very slow and you cannot easily access contacts.
  • When you try to fix this problem using the Database Utility, the process works smoothly for the first 4 steps, but it hangs in the 5th step.
  • You have installed latest updates for both MS Office for Mac and Mac OS X operating system, but nothing seems to work.

This situations leads to data inaccessibility and causes severe data loss, which eventually needs Microsoft Entourage recovery to be fixed.

Grounds of the problem:

You may run across this problem due to any of the following reasons:

  • Microsoft Entourage database is very large and the application is unable to handle it properly.
  • MS Entourage preferences files are corrupted and thus the E-mail client cannot access them.
  • You do not have enough free space on the hard drive to complete the rebuild process.
  • Entourage database is severely damaged and the application is unable to access it.


This problem can be fixed using the following solutions:

  • Create a new user and move your database to new user to check if the problem with user account.
  • Use an external hard drive to store Entourage database on it and rebuild the database again.
  • Remove all the Entourage preferences and restart the application. It will recreate the preferences automatically and fix the issue.
  • Restore the database from an updated and most recent backup.

As a last resort to all such problems with Entourage 2004 and Entourage 2008, you can use third-party database recovery software. Such applications are capable of effectively extracting inaccessible mails, tasks, notes, and contacts from corrupted database.

Entourage Repair to Fix “Database Daemon Fatal Error” Problem

Software applications are really helpful in managing your significant data effectively and enhance your productivity. For example, you can use Microsoft Office for Mac productivity suite to do your basic office work. It includes Microsoft Entourage to let you send, receive, and manage your mails, personal data, notes, and contacts. However, there are some situations, where this application may not read your data and give you a corruption error. In such cases, you need to opt for Entourage database repair solutions to get your precious data back.

In order to demonstrate this problem with your MS Entourage account or database, consider the below mentions scenarios:

  • You start your Mac OS X operating system based computer, which was shut down gracefully.
  • You launch Microsoft Entourage E-mail client and encounter the below error message:
    “Database Daemon Fatal Error
    The Database Daemon has encountered an unknown error. The Daemon will need to quit and Entourage may need to be fore quit”
  • This error message occurs every time you try to start Entourage and it makes all your precious E-mails, contacts, and other data inaccessible.

The above scenarios cause data inaccessibility and data loss in Entourage. In order to work around this issue, you need to recover Entourage database using advanced solutions.


This issue most frequently occurs due to any of the below reasons:

  • Database daemon is severely damaged and Microsoft Entourage is unable to use it to launch.
  • Database is corrupted and the application cannot read it.


You can fix this issue using any of the below methods:

  • If the issue is caused due to corrupted database daemon, then you can remove the database daemon and restart Entourage. It will automatically create a new database daemon and start the application.
  • If the above solution does not fix the problem and issue is caused by corrupted database, then you need to restore the database from an updated backup.
  • In case backup is not available, then use Database Utility to rebuild the database and work around the corruption problem. It works in most of the database corruption scenarios.
  • Database Utility cannot fix severe corruption and if you are still facing the issue, then use third-party recovery applications.

Such tools are designed to effectively handle the database corruption problem. They use high-end recovery algorithms to retrieve inaccessible data from Entourage database and provide you peace of mind.